I was disappointed with this purchase. I ordered this new Echo blower vac on 12/11 with an estimated delivery window of 12/20 to 12/27, but it did not arrive until 12/29. When it finally arrived, it was NOT in the original manufacturer’s box as expected—instead, it came in a plain brown box. The leaf bag was also not sealed in a clear bag, which made the item feel previously opened or repackaged. Additionally, there was no oil additive included. Overall, the packaging, missing items, and delayed delivery did not meet expectations for a new product.I did call support several days ago and asked someone to call me regarding my order number. I’m still waiting for someone to call. I will call again tomorrow.