Shipping policy

 

STANDARD ORDERS

In stock item ship next business day. All orders are shipped using UPS Ground, FedEx Ground, OnTrac, or by the United States Postal Service (USPS) . Items under 150 pounds usually arrive to you within 3-5 business days.

SPECIAL ORDERED ITEMS

Items that are out of stock usually ship in 5 - 8 business days. Out of stock item are special ordered from the manufacture. These items ship out to you once we receive the item from the manufacture from one of our frequent parts orders. In rare occasions, factory backorders may occur causing a longer delay in shipping out your order. We will contact you if any factory backorders occur. If you have any questions or concerns, feel free to contact us at support@cutlers.com

REQUIRES ADDITIONAL HANDLING

Due to the weight and size of some items, A special handling fee may be charged to ensure the safe and secure arrival of this item to you. This fee is for delivery orders only and doesn't apply to in-store pickup orders. This fee is included in the "Shipping" charge during checkout. If you have any questions or concerns, feel free to contact us at support@cutlers.com 

FREIGHT SHIPMENTS (ITEMS THAT WEIGH OVER 150 POUNDS)

Items that weigh over 150 pounds will ship by freight and usually take 3-8 business days to arrive. Due to the weight and size of these items, A special handling may be charged to ensure the safe and secure arrival of this item to you. This fee is for delivery orders only and doesn't apply to in-store pickup orders. This fee is included in the "Shipping" charge during checkout. If you have any questions or concerns, feel free to contact us at support@cutlers.com 

INTERNATIONAL SHIPMENTS

Shipping expenses for orders placed outside of the United States are displayed and charged during checkout. These fees cover the cost to ship the item outside out the United States. Additional fees such as Duty or Import Tax are also displayed and charged during checkout.