Refund policy
We want you to be happy with every order. If something isn’t right, here’s how returns and refunds work at Cutler’s.
Return windows
Orders shipped within the United States can be returned for a full refund within these windows, counted from the date your order was fulfilled:
- Replacement parts: 90 days
- Equipment and accessories: 30 days
How to start a return
- Request your return here, or email support@cutlers.com with your order number.
- Pack the item in its original packaging with everything it came with.
- Ship it back using the instructions you receive. Once we receive and inspect it, we issue your refund to the original payment method.
What can be returned
To qualify for a full refund, items must be returned in their original condition and original packaging. We can’t accept returns of items that:
- Have been used, installed or damaged
- Are missing their original packaging
- Are missing anything that came with them, such as accessories, manuals or hardware
Returns that don’t meet these conditions are not eligible for a refund.
Special order items
Items marked “Available to order” are special ordered from the manufacturer for you. Special order items are subject to a 15% restocking fee if returned. This also applies when a special order is canceled before it ships.
Return shipping and package protection
At checkout you can add optional Easy Return & Package Protection coverage. With coverage:
- You get a free return shipping label when you request a return
- Your shipment is protected if it’s damaged, lost or misdelivered
Without coverage, you’re responsible for return shipping costs and may be responsible for lost or misdelivered shipments.
International orders
Equipment, parts and accessories shipped outside the United States are non-returnable.
Warranty
As a factory-authorized dealer, the equipment, parts and accessories we sell are covered by the manufacturer’s warranty. If you think your item has a defect, contact our customer service team and we’ll help you find out whether it qualifies for a warranty claim. We’ll work with you and the manufacturer to resolve it. In some cases the item may need to be sent back to us, and we’ll give you instructions if so.
Questions?
Email support@cutlers.com or call (801) 360-1302, Monday to Friday, 10am to 5pm MT.